Terms of Service

1. Agreement to these terms

By creating an account or using the Wexl AI platform, dashboard, or related services (together, the “service”) operated by WEXL.ai (“we”, “us”), you agree to these terms. If you use the service on behalf of a business, you confirm you are authorised to bind that business, and “you” means the business. If you do not agree to these terms, do not use the service.

2. What the service does

Wexl AI helps service businesses run an AI receptionist, industry assistants, and thought-leadership content. Its publishing features draft posts, graphics, and video content for your business and — only when you explicitly approve a post — publish it to the social and business accounts you have connected (such as Facebook, Instagram, LinkedIn, Google Business Profile, and TikTok). Features vary by plan and may depend on third-party platforms we do not control.

3. Your account

• The service is for business use. You must be at least 18 years old and able to enter a binding contract.
• You are responsible for your login credentials and for everything done through your account. Tell us immediately at support@wexl.ai if you suspect unauthorised use.
• The information you give us (business details, contact email) must be accurate and kept up to date.

4. Your content and our licence

You keep all rights to the material you upload and the content you create with the service (“your content”). You grant us a limited, worldwide, non-exclusive licence to host, process, display, and transmit your content solely to operate the service — for example, to generate drafts from your material, render your graphics, and deliver an approved post to the platform you chose. This licence ends when you delete the content or your account, except where the law requires us to retain something.

You are responsible for your content: you confirm you have the rights needed to use and publish it (including any logos, images, video, and music), and that it does not infringe anyone’s rights or break any law.

5. AI-generated content

The service uses AI models to find news, rank it, draft and refine content, and check it. AI output can be inaccurate, incomplete, or unsuitable for your business, and similar output may be produced for other customers. Our editorial-risk ratings and pre-publication checks are an aid to your judgement, not a substitute for it, and not a legal review. You must review every draft before approving it. By default nothing is published without your explicit approval of that item, and what you approve and publish is your responsibility — including its factual accuracy, its lawfulness (for example defamation, contempt of court, reporting restrictions and privacy), and its compliance with the rules of the platform it is published to. AI output is not professional (legal, medical, or financial) advice.

5.1 Automatic publishing

You may turn on automatic publishing for a profile, for the destinations you choose. It applies only to content that our checks rate low-risk; anything else waits for your approval. When you turn it on you: (a) authorise us to publish that content to your connected accounts on your behalf without a per-item approval; (b) remain the publisher of, and editorially responsible for, everything published under it, exactly as if you had approved each item; (c) accept that AI-generated material can contain inaccuracies and that our checks can miss them; (d) are responsible for choosing settings appropriate to your business, and for reviewing what is scheduled before it goes out; and (e) will indemnify us against claims arising from content published under your authorisation, except to the extent caused by our breach of these terms. You can turn automatic publishing off at any time and stop any scheduled publication before it goes out. We record when you agree to this, and to which version of these terms.

6. Connected social platforms

Connecting a social or business account (Facebook, Instagram, LinkedIn, Google Business Profile, TikTok) is optional and always initiated by you. When you connect one:

• you authorise us to use the resulting access solely to identify the destination and to publish the posts you approve — how we protect that access is described in our Privacy Policy;
• your use of each platform remains governed by that platform’s own terms and policies — including Meta’s Terms of Service and Community Standards, LinkedIn’s User Agreement, Google’s Business Profile policies, and TikTok’s Terms of Service, Community Guidelines, and Music Usage Confirmation — and you must comply with them for everything you publish through the service;
• we do not control the platforms: they may change or withdraw APIs, reject or remove content, or restrict accounts, and we are not responsible when they do; and
• you can disconnect a platform at any time, which immediately deletes the stored access (see Deleting your data).

7. Acceptable use

You agree not to use the service to:

• publish content that is unlawful, deceptive, defamatory, harassing, hateful, or that infringes intellectual-property, privacy, or publicity rights;
• send spam or engage in coordinated inauthentic behaviour on any connected platform;
• probe, disrupt, or overload the service, bypass its access controls or usage limits, or resell it without our written agreement;
• upload malware or content designed to harm the service or other systems; or
• violate the developer or platform policies of any connected platform.

8. Plans, billing, and cancellation

• Paid plans are billed in advance on a recurring basis at the price and interval shown at purchase. Payments are processed by our payments provider; we never store your full card number.
• Plans renew automatically until cancelled. You can cancel at any time; the plan then runs to the end of the paid period and does not renew. Except where the law requires otherwise, fees already paid are not refunded.
• We may change prices with reasonable advance notice; changes apply from your next renewal.
• Usage limits (such as connected social accounts per plan) are part of the plan.

9. Our intellectual property

The service — its software, design, templates, and branding — belongs to WEXL.ai and its licensors. We grant you a limited, non-exclusive, non-transferable right to use it under these terms while your account is active. Feedback you give us about the service may be used to improve it without obligation to you.

10. Suspension and termination

You can stop using the service and delete your account at any time (see Deleting your data). We may suspend or terminate your access if you materially breach these terms, if your use creates risk or legal exposure for us or other users, or if we discontinue the service — in that last case we will give you reasonable notice. Sections that by their nature should survive (including 4, 9, 11, 12, and 14) survive termination.

11. Disclaimers

The service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that AI output will be accurate, or that any connected platform will accept, retain, or promote what you publish.

12. Limitation of liability

To the fullest extent the law allows: we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and our total liability for all claims arising out of or relating to the service is limited to the amount you paid us for the service in the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot be excluded by law.

13. Changes to the service or these terms

We improve the service continuously and may add, change, or remove features. We may also update these terms; when a change is material we will update the “Last updated” date above and, where appropriate, notify you in the product. Continuing to use the service after an update means you accept the revised terms.

14. Governing law

These terms are governed by the laws of United Kingdom, without regard to conflict-of-law rules, and disputes belong to the courts of that jurisdiction — except where the law of your country of residence grants you rights and venues that cannot be excluded by agreement.

15. Contact us

Questions about these terms? Contact WEXL.ai at support@wexl.ai, or by post at Pure Offices, Cheadle Royal Business Park, SK8 3TD, United Kingdom.